Copyright & DMCA Policy

1. Copyright Policy

Citovelo respects the intellectual property rights of others and expects users to do the same. We respond to clear notices of alleged copyright infringement in accordance with the Digital Millennium Copyright Act (DMCA).

2. User Content Ownership

2.1 Your Content

You retain ownership of content you post (job descriptions, profiles, messages, photos, reviews). By posting, you grant Citovelo a worldwide, royalty-free license to use, display, and distribute your content for platform operation and marketing.

2.2 Work Product

Unless otherwise agreed in writing, work completed by Concierges belongs to the Poster. Concierges transfer all intellectual property rights to completed work products.

3. Prohibited Content

You may NOT post content that:

• Infringes copyrights, trademarks, or other intellectual property
• Contains pirated software, music, movies, or other media
• Uses others' brand names or logos without permission
• Copies text, images, or content from other sources without attribution
• Violates trade secrets or confidential information

4. Filing a DMCA Takedown Notice

4.1 Required Elements

To file a valid DMCA notice, include ALL of the following:

1. Your physical or electronic signature
2. Identification of the copyrighted work claimed to be infringed (or list if multiple works)
3. Identification of the infringing material and its location on Citovelo (specific URL/user profile)
4. Your contact information (address, phone, email)
5. Statement that you have a good faith belief the use is not authorized
6. Statement that the information is accurate and you are authorized to act on behalf of copyright owner
7. Statement made under penalty of perjury

4.2 Where to Send

4.3 Sample DMCA Notice

To: dmca@citovelo.com
Subject: DMCA Takedown Notice

I, [Your Name], certify under penalty of perjury that:

1. I am the copyright owner (or authorized to act on behalf of the owner) of the following work:
   [Description of copyrighted work]

2. The following content on Citovelo infringes this copyright:
   [Specific URL or user profile]

3. My contact information:
   Name: [Your Name]
   Address: [Your Address]
   Phone: [Your Phone]
   Email: [Your Email]

4. I have a good faith belief that the use of this material is not authorized by the copyright owner, its agent, or the law.

5. The information in this notice is accurate.

Signature: [Your Signature]
Date: [Date]

5. Our Response to DMCA Notices

5.1 Process

1. We review the notice for completeness
2. If valid, we promptly remove or disable access to the allegedly infringing content
3. We notify the user who posted the content
4. User has right to file a counter-notice (see below)
5. We may terminate accounts of repeat infringers

5.2 Timeline

• Review within 48 hours of receipt
• Content removal within 24 hours if notice is valid
• User notification immediately upon removal

6. Filing a DMCA Counter-Notice

6.1 When to File

If you believe your content was removed in error or you have authorization to use it, you may file a counter-notice.

6.2 Required Elements

1. Your physical or electronic signature
2. Identification of the removed material and its former location
3. Statement under penalty of perjury that you have good faith belief material was removed in error
4. Your name, address, phone number
5. Consent to jurisdiction of federal court in your district
6. Agreement to accept service of process from complaining party

6.3 Counter-Notice Process

1. Send counter-notice to dmca@citovelo.com
2. We forward your counter-notice to complaining party
3. If they don't file lawsuit within 10-14 business days, we may restore content
4. If they file suit, content remains down pending legal resolution

7. Repeat Infringer Policy

We maintain a policy of terminating accounts of users who repeatedly infringe copyrights:

• First offense: Content removal + warning
• Second offense: Account restriction + final warning
• Third offense: Permanent account termination

Severe or egregious violations may result in immediate termination.

8. Fair Use

Before filing or responding to a DMCA notice, consider whether the use qualifies as fair use under copyright law. Fair use factors include:

• Purpose and character of use (commercial vs. educational)
• Nature of the copyrighted work
• Amount used in relation to the whole
• Effect on the market for the original work

Consult an attorney if you're unsure whether use is fair use.

9. Trademark Policy

Similar protections apply to trademarks. To report trademark infringement:

10. Misrepresentation Warning

11. Questions or Concerns

For copyright-related questions (not formal DMCA notices):