Accessibility Statement

Our Commitment to Accessibility

Citovelo is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all users.

Conformance Status

Citovelo aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content accessible to people with a wide array of disabilities, including:

• Visual impairments (blindness, low vision, color blindness)
• Hearing impairments (deafness and hard-of-hearing)
• Motor impairments (difficulty using a mouse or keyboard)
• Cognitive impairments (learning disabilities, distractibility)

Accessibility Features

Visual Accessibility

• High contrast text and backgrounds
• Resizable text without loss of functionality
• Color is not used as the sole means of conveying information
• Alternative text for images and icons
• Dark mode option to reduce eye strain
• Clear, readable fonts (minimum 16px base size)

Keyboard Navigation

• Full keyboard accessibility (no mouse required)
• Logical tab order through interactive elements
• Visible focus indicators
• Skip navigation links to main content
• Keyboard shortcuts for common actions

Screen Reader Support

• Semantic HTML markup
• ARIA labels and descriptions where needed
• Descriptive link text
• Form labels properly associated with inputs
• Status messages announced to screen readers

Content Structure

• Consistent navigation and layout
• Clear heading hierarchy
• Descriptive page titles
• Organized, logical content flow
• No time limits on reading or interaction

Compatible Technologies

Citovelo is designed to work with the following assistive technologies:

• Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
• Screen magnification software
• Speech recognition software
• Alternative input devices (switch controls, eye tracking)

Our platform is optimized for use with modern browsers including Chrome, Firefox, Safari, and Edge.

Known Limitations

Despite our best efforts, some areas may have accessibility limitations:

• Third-party embedded content (maps, payment processors) may have their own accessibility limitations
• User-generated content (job descriptions, messages) may not meet accessibility standards
• Some older legacy features are still being updated
• Real-time features like live chat may have minor delays for screen reader users

We are actively working to address these limitations.

Accessibility Testing

We regularly test our platform using:

• Automated accessibility testing tools
• Manual keyboard navigation testing
• Screen reader testing with NVDA, JAWS, and VoiceOver
• Color contrast analyzers
• User feedback from people with disabilities

Feedback and Reporting

We welcome your feedback on the accessibility of Citovelo. If you encounter any accessibility barriers:

We aim to respond to all accessibility inquiries within 2 business days and resolve issues within 10 business days when possible.

Accommodations

If you need assistance accessing our platform or services due to a disability, please contact us. We will work with you to provide the information, service, or transaction in an alternative format when possible.

Ongoing Improvements

Accessibility is an ongoing effort. We continuously work to enhance the accessibility of our platform:

• Regular accessibility audits
• Employee training on accessibility best practices
• Incorporating accessibility into our development process
• Partnering with disability advocacy organizations
• Monitoring new accessibility guidelines and technologies

Legal Compliance

Citovelo strives to comply with:

• Americans with Disabilities Act (ADA)
• Section 508 of the Rehabilitation Act
• Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
• European Accessibility Act (EAA)